Snatch Privacy Policy

Last updated: April 10, 2026

At Snatch, we are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.

Information We Collect

We collect personal information directly from you, such as your name, email address, date of birth, telephone number, payment details, and identification documents for age and identity verification. We may also collect usage data including your IP address, device information, casino play history, and transaction records. In some cases, we obtain information from third parties or public sources, and we collect sensitive information where necessary and with your consent or as required by law, such as under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth). All collection is done by lawful and fair means for the purposes disclosed.

How We Use Your Information

We use your personal information to provide and manage our online casino services, process transactions, verify your identity, and prevent fraud. It enables us to personalise your experience, improve our platform, and communicate updates or promotions relevant to your account. We may also use it to comply with legal obligations, such as reporting under casino control laws, and for internal analytics to enhance service quality while ensuring data accuracy and relevance.

Information Sharing

We disclose personal information to service providers who assist in operating our business, such as payment processors and hosting providers, under strict confidentiality agreements compliant with the Australian Privacy Principles. We share data as required by Australian law, including with gambling regulators or law enforcement under acts like the Casino Control Act. We do not sell your information and take reasonable steps to ensure overseas recipients comply with APPs.

Data Security

We implement robust security measures including encryption, secure servers, and access controls to protect your personal information from unauthorised access, misuse, or loss. Our employees and service providers are bound by confidentiality obligations, and we regularly monitor and update our systems. Data is stored in controlled environments, with reasonable steps taken to keep it accurate, up-to-date, and relevant for its intended use.

Your Rights

Under the Privacy Act 1988 (Cth), you have the right to access and correct the personal information we hold about you by contacting our Privacy Officer. We will respond within 30 days, subject to legal exceptions. You may request deletion where appropriate, withdraw consent, or lodge complaints about breaches, which we will investigate promptly. For anonymous transactions, use a pseudonym where practicable.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience on our platform. These may include essential cookies for security and analytics cookies for performance insights. You can manage preferences via browser settings, though this may affect site features.

Contact Us

For privacy concerns, access requests, or complaints, contact our Privacy Officer. We aim to resolve issues promptly in line with our obligations.